Frequently Asked Questions (FAQs)
Welcome to the BrothersPeaks FAQs page. Here youโll find answers to the most common questions about our products, ordering process, shipping, returns, and more. If you need further assistance, feel free to reach us at info@brotherspeaks.com.
1. About BrothersPeaks
Q: What is BrothersPeaks?
BrothersPeaks is an online store offering Pet Supplies, Office Supplies, Home & Kitchen products, Electronics, and Beauty & Personal Care items.
Q: Is BrothersPeaks a registered company?
Yes. BrothersPeaks operates under BrothersPeak LLC, located in Austin, Texas.
2. Orders & Payments
Q: How do I place an order?
Browse our website, add items to your cart, and complete checkout with your preferred payment method.
Q: What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
Q: Can I change or cancel my order after placing it?
Orders can be changed or canceled before they are processed or shipped. Once shipped, changes are not possible, but you may request a return.
Q: Will I receive an order confirmation?
Yes, an order confirmation email is sent immediately after your purchase.
3. Shipping & Delivery
Q: Do you ship worldwide?
We ship across the United States and to select international countries available at checkout.
Q: How long does delivery take?
- Standard U.S. Shipping: 3โ7 business days
- Expedited Shipping: 2โ4 business days
- International Shipping: 7โ21 business days
Delivery times may vary depending on the carrier and location.
Q: How can I track my order?
Once shipped, you will receive a tracking number by email. You can use it to track your package online.
Q: What if my package is delayed?
Delays can occur due to weather, customs, or carrier issues. If your order is significantly delayed, contact us for assistance.
4. Returns & Refunds
Q: What is your return policy?
We offer returns within 30 days of delivery for eligible items. Returned products must be unused, undamaged, and in original packaging.
Q: How do I start a return?
Email us at info@brotherspeaks.com with your order number and reason for return. Weโll provide return instructions.
Q: Do I have to pay for return shipping?
- We cover return shipping for damaged, defective, or incorrect items.
- Customers pay return shipping for size issues, unwanted items, or change-of-mind returns.
Q: When will I receive my refund?
Refunds are typically processed within 5โ10 business days after your returned item is received and inspected.
5. Products & Inventory
Q: Are all items in stock?
Products listed on our website generally reflect current availability. If an item becomes unavailable, weโll notify you immediately.
Q: Are product images accurate?
We try our best to display accurate product images. However, colors and packaging may vary slightly due to lighting or manufacturer updates.
Q: Do you offer warranties on products?
Some items, especially electronics, may include manufacturer warranties. Please refer to product descriptions or contact us for details.
6. Account & Security
Q: Do I need an account to place an order?
No. You can checkout as a guest or create an account for faster checkout and order tracking.
Q: Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store full credit card details.
Q: How do I reset my password?
Use the โForgot Passwordโ option on the login page to reset it instantly.
7. Contact & Support
Q: How can I contact customer support?
You can reach us via:
- Email: info@brotherspeaks.com
- Phone: +1 (737) 276 2519
- Address: 5900 Balcones Drive STE 27563, Austin, TX 78731, USA
Q: What are your customer service hours?
We typically respond within 24โ48 hours on business days.
