Shipping & Delivery Policy

Thank you for shopping with BrothersPeaks (“we,” “us,” “our”). This Shipping & Delivery Policy explains how and when your orders are processed, shipped, and delivered when you shop at https://brotherspeaks.com/.

1. Order Processing Time

After you place an order, our team begins processing it within:

1–3 business days for standard products
Excluding weekends and holidays

Processing time does not include shipping time.

If there is any delay or issue with your order, we will notify you via email.

2. Shipping Locations

We currently ship to:

All U.S. states
U.S. territories (where allowed)
International shipping (only to eligible countries shown at checkout)

Certain products may have regional restrictions due to size, weight, or manufacturer policies.

3. Shipping Methods & Delivery Time

Delivery times depend on your location and the shipping method selected at checkout.

Estimated Delivery Times:

Standard Shipping (U.S.): 3–7 business days
Expedited Shipping (U.S.): 2–4 business days
International Shipping: 7–21 business days (varies by country and customs)

Note: Delivery estimates are provided by carriers and are not guaranteed.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

Destination
Weight & dimensions of the package
Selected shipping method

Promotional free shipping may apply when eligible.

5. Order Tracking

Once your order ships, you will receive an email containing:

Tracking number
Carrier information
Link to track delivery in real time

Tracking updates can take up to 24–48 hours to appear after shipment.

6. Delivery Issues

Delayed Deliveries

Weather, customs, carrier delays, or peak seasons may extend delivery times.
We are not responsible for delays caused by carriers or external factors.

Lost or Stolen Packages

If a package is marked Delivered but not received:

Check with neighbors or building staff
Verify your shipping address
Wait 24 hours for possible carrier update

If still missing, contact the carrier directly.
We may assist you, but we are not responsible for packages marked as delivered.

7. Wrong or Incomplete Address

If the shipping address provided is incorrect or incomplete:

We cannot guarantee successful delivery
Additional fees may apply for re-shipping or address correction

Please ensure your address details are accurate before confirming payment.

8. Shipping Restrictions

Some items may have shipping restrictions due to:

Size or weight limitations
International regulations
Carrier policies
Product safety standards

If an item cannot be shipped to your area, we will notify you and issue a refund.

9. Multiple Shipments

For orders containing multiple items, products may be shipped separately depending on:

Warehouse availability
Supplier location
Product type

You will receive tracking details for each shipment.

10. Customs, Duties & Taxes (International Orders)

For international shipments, customs or import duties may apply.
These fees are:

Determined by your country’s customs authority
Not included in your order total
The responsibility of the customer

Delays due to customs are outside our control.

11. Order Cancellations

Orders can be canceled before they enter processing or shipping.
Once shipped, an order cannot be canceled, but you may request a return after delivery.

12. Contact Information

For shipping-related support or inquiries:

BrothersPeak LLC
Email: info@brotherspeaks.com
Phone: +1 (737) 276 2519
Address: 5900 Balcones Drive STE 27563, Austin, TX 78731, USA
Website: https://brotherspeaks.com/