Refund & Returns Policy

Thank you for shopping with BrothersPeaks (“we,” “us,” “our”). We want you to be fully satisfied with your purchase. This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for orders placed on https://brotherspeaks.com/.

If you have any questions, contact us at info@brotherspeaks.com or +1 (737) 276 2519.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must be:

Unused and in the same condition as received
In its original packaging
Free from signs of wear, damage, or alteration
Accompanied by proof of purchase (order number or receipt)

Items returned without authorization may not be accepted.

2. Non-Returnable Items

Some items cannot be returned for safety and hygiene reasons:

Personal care & beauty products
Opened or used pet supplies (e.g., food, treats, grooming tools)
Health-related products
Customized or personalized items
Clearance or final-sale products
Electronics that have been activated, damaged, or altered

If an item is marked as “non-returnable,” the sale is considered final.

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please send:

Your order number
A description of the issue
Clear photos or videos of the product and packaging

We will investigate and offer one of the following based on the situation:

Replacement
Exchange
Full refund (including shipping)

4. How to Start a Return

To request a return, email us at info@brotherspeaks.com with:

Full name
Order number
Reason for return
Photos (if applicable)

Once approved, we will provide the return instructions and return address.

Do not send items back without authorization, as this may result in refusal or delayed processing.

5. Return Shipping

Return shipping costs depend on the reason for return:

We cover return shipping if:

The item arrived damaged or defective
The wrong item was sent
There was an error on our end

Customer covers return shipping if:

The item is no longer wanted
The wrong size/color was ordered
The customer changed their mind

Shipping fees paid at checkout are non-refundable, except in cases where we made a mistake.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days

Refunds are issued to the original payment method only.

Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

7. Exchanges

We offer exchanges for items that are unworn, unused, and in original condition.
Exchanges are subject to product availability.

If the requested item is out of stock, we may offer:

A refund
A different replacement
Store credit

8. Cancellations

Orders can be canceled before they are processed or shipped.

Once an order is shipped, cancellation is no longer possible.
You may still request a return after receiving the order.

9. Lost or Stolen Packages

We are not responsible for packages lost or stolen after the shipping carrier marks them as Delivered.
For such cases, customers should contact the shipping carrier directly to file a claim.

However, we will assist customers by providing tracking details and carrier information.

10. Contact Information

For returns, refunds, or support:

BrothersPeak LLC
Email: info@brotherspeaks.com
Phone: +1 (737) 276 2519
Address: 5900 Balcones Drive STE 27563, Austin, TX 78731, USA
Website: https://brotherspeaks.com/